Terms of service

1. Exchanges & Returns

Please inspect your order carefully while the delivery person is present.

  • You may open your package with the delivery person present and inspect your order before accepting it.
  • If you decide you do not want the order, you may return it immediately to the delivery person. The return shipping fee will be paid by the customer.
  • Once the order has been accepted and the delivery person has left, no exchanges or returns will be allowed.
  • Please make sure you carefully check your items before accepting your order.

Please note: Once the delivery person leaves, the order is considered final and cannot be exchanged or returned.

2. Care Instructions

Our sneaker charms are delicate fashion accessories and should be handled with care.

  • Keep away from water and moisture.
  • Avoid contact with lotions, perfumes, oils, creams, and other beauty products.
  • Remove before washing, swimming, showering, or exercising.
  • Handle gently when putting on or removing your sneakers.
  • If needed, gently clean with a soft, dry towel.
  • Store in a dry place.
  • Avoid pulling, bending, twisting, or snagging the chain or charms.

Damage caused by improper care, water, moisture, chemicals, or rough handling is not eligible for exchange or return.

3. Product Disclaimer

  • Our products are delicate fashion accessories designed to add style to your sneakers.
  • They should be handled gently and are not designed to withstand heavy pulling, snagging, or rough use.
  • Slight variations in colour, finish, size, or appearance may occur due to lighting, photography, or the nature of the materials.
  • Please attach and remove your charms carefully to avoid damaging the product or your sneakers.

4. Orders & Delivery

  • Please ensure that your name, phone number, and delivery address are correct when placing your order.
  • Delivery times are estimates and may vary depending on the courier and location.
  • If the delivery person is unable to reach you, or delivery cannot be completed due to an incorrect address or unavailable recipient, additional delivery charges may apply.
  • If an order is refused or returned after dispatch, the customer may be responsible for the applicable delivery and return shipping fees.

5. Order Changes & Cancellations

  • Orders may be changed or cancelled before they are dispatched.
  • Once an order has been dispatched, we cannot guarantee that changes or cancellations will be possible.
  • Please contact us as soon as possible if you need to make a change to your order.

6. Payment

  • Available payment methods will be displayed at checkout or confirmed when placing your order.
  • For Cash on Delivery orders, please inspect your package before accepting the delivery, as outlined in our Exchanges & Returns policy.

7. Lost or Undelivered Orders

  • Please make sure your delivery information and contact details are accurate.
  • If an order cannot be delivered because the customer is unavailable, provides incorrect information, or cannot be reached, additional delivery or re-delivery charges may apply.
  • We will do our best to assist with any delivery issues and communicate with the courier where possible.

8. Contact Us

If you have any questions about your order, delivery, or our products, please contact us through:

Instagram: @theshoecharm

We’re always happy to help! ♡